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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

FOX ESS H3 12.0KW 3PH Hybrid Inverter- Technical lab unit

Part No: FE-H3-12-TECH

Supplier: Technical

Category: Storage - Hybrid Inverter

Get trade prices Contact Us

H3:  3-Phase Hybrid Inverter

FE-H3-12.0 - 12KW: REFINED - POWERFUL - FLEXIBLE

Harness the power of the sun day and night with the ground-breaking range of Hybrid & AC inverters from FOX. Full of advanced features and compatible with Fox's very own range of high-voltage batteries, the hybrid range from FOX. is a new class of Inverter.

Features:

  • Easy Installation
  • High Voltage
  • IP65 Rated
  • Remote Monitoring

The FoxESS inverters can be configured with the following batteries:

1 x ECM-2900 (Master) + 2-5 x ECS-2900 (Slave)

1 x ECM-4100 (Master) + 2-5 x ECS-4100 (Slave)

Don't forget: You must register your install with Fox online to activate the 10 year product warranty, otherwise it's 5 years as standard. Please click here for registration page. Please check the warranty document for more information.

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Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

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