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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

Sunsynk PowerHub 120

Part No: SUN-POWERHUB-120

Supplier: Sunsynk

Category: Storage - Commercial AIO

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The Sunsynk PowerHub 120 is an all-in-one storage system combining their 50kW 3ph hybrid inverter with 122.88kWh of storage. Up to 10 units can be installed in parallel for 500kW / 1.22MWh

Features

  • IP55 rated suitable for outdoor applications.
  • Suitable for high rate cyclic charging and discharging scenarios.
  • Combustible gas, smoke and temperature detection, system active exhaust, and fire alarm.
  • 4 MPPT trackers allows for flexible PV array configurations.
  • Supports Wi-Fi remote monitoring as standard.
  • 91% DoD.

10-year system warranty.

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems. 

 

 

Please Note: This is a Buy To Order (BTO) product. All BTO products have a minimum order value of £1,500 or the wholesale minimum order quantity (MOQ), whichever is higher.

If you are unsure of the MOQ for this product, please ask your Account Manager.

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