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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

Sunsynk 5kW, 48Vdc Single Phase Classic Hybrid Inverter with WIFI included

Part No: SUN-5.0

Supplier: Sunsynk

Category: Storage - Hybrid Inverter

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The Sunsynk 5kW hybrid Inverter is the ideal inverter for managing power flow from multiple sources such as solar, mains grid, battery, and generator. 

Product Features

  • Compatible with a wide range of lithium-ion and lead-acid batteries.
  • Mobile App for monitoring.
  • IP65 rated.
  • Automatic switching from grid-tied to off-grid mode.
  • Zero export power capability
  • 16 x units can be paralleled in a single installation 
  • Essential and non-essential loads outputs.
  • Wi-Fi dongle (for remote monitoring) and CT-clamp as standard.
  • 5-year standard warranty and extended to 10-years when paired with the Sunsynk batteries (G-series or W-series).

Installations with Sunsynk products now need to be registered here to gain full activation of the warranty. 

Equipment warranty registration needs to take place within 7 (seven) days of commissioning of the project, failure to register the warranty may result in the warranty being made void.

For installations with Pylontech, REVOV and Hubble Lithium batteries please use the following BMS cable: SUN-CAN-3M.

For installations with Freedom Won batteries please use the following BMS cable: F-WON-CAN-SUN

Before installation, please ensure that you check that the Inverter is updated to the latest firmware version. 

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

 

 

 

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