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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Luminous Off-Grid Inverter 11kW 48V

Part No: LUM-NEO-ELITE-11.48

Supplier: Luminous

Category: Storage - Hybrid Inverter - Off-Grid

Liminous Off-grid inverter

 

The Neo Elite has all the features you have come to expect and love from the Elite range with upgraded performance!

In rural or end-of-line locations, the AC grid voltage can fluctuate across a wide range. Voltage that is sufficiently far from the nominal 230V can cause appliances to run much less efficiently, make them unable to function or causes damage in the long term.

Luminous Elite Off-Grid inverter is perfect for areas where grid electricity is less stable because it always produces smooth 230V AC, whether the grid is available or not.

This is great for efficient running of appliances, but crucial for an uninterrupted supply for important loads such as servers or sensitive electronics. 

The Neo Elite has Twin outputs that allows you to connect essential loads. Unessential loads can be switched off at a specific SoC and the remainder of battery power will only supply the essential loads.

  • Built-in Wi-Fi for mobile remote monitoring
  • Parallel operation up to 6 units
  • High voltage MPPT allows for more flexible array designs
  • Dual outputs to split non-essential loads and essential loads
  • Support AC fron generator.
  • 13000W MPPT - Enough power to provide loads and charge batteries

For protection against unstable grid it is a must to install the Sollatek AVS device. Not installing this device may affect your product warranty.

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.
 
Please ensure that your local regulations allow for the installation of this inverter to your grid. Specific to the SA market this unit is designed for OFF-GRID applications thus does not have NRS-097-2-1 certification.

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