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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Storage

Freedom Won CSS 12M Container 1770kWh/1000kW excluding MPPT modules & cabinet and PV combiner box

Part No: FWCSS-12M-1770-1000

Supplier: Freedom Won

Category: Storage - Commercial Storage

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The Freedom Won CSS is not just an energy storage solution; it's a powerful container designed for "plug-and-play" convenience.

Available in 6m, 12m, and “18m” (12m+6m) sizes with predefined capabilities, it offers businesses the ability to generate, store, manage and scale their own energy effortlessly. With its robust construction and advanced features, it is the perfect choice for a wide range of commercial and industrial applications.

Product Features

  • Easy to install - Plug and play system.
  • EMS included - For Smart Energy Management and remote support. 
  • Integrated fire detection and suppression.
  • 10-year Warranty on Batteries and Inverters.

NB: MPPT modules,  MPPT cabinet and PV combiner boxes are excluded from this part and are optional eccessories to be added to the quote when required

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

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Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

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Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

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