Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Alpha ESS SMILE5 5000W Single Phase Hybrid Inverter IP21

Part No: ALPH-SMILE5-INV

Supplier: Alpha ESS

Category: Storage - Hybrid Inverter

The Alpha Storion SMILE5-INV Indoor IP21 is a modular design Single-Phase PV and Battery Hybrid 5kW inverter with BackUp functionality with UPS function built in.   This Hybrid inverter can be connected to up to 6x Alpha ESS parallel expansion battery modules offering:

 

  • up to 34.2kWh storage capacity (when using ALPH-SMILE5-BAT) or 
  • up to 60.6kWh (when using ALPH-SMILE-BAT-10.1P)

 

Market leading quality, without the corresponding price tag, the Alpha SMILE5 offers cloud monitoring and modular format for expansion at a later date.  

 

Product Features

  • Batteries are modular and easy to add on
  • Intelligent control
  • Essential load protected
  • 24/7 Monitoring
  • Remote programmable 
  • Firmware updated remotely by manufacturer

This inverter is only compatible with the Alpha batteries.

Alpha Smile5 inverter does not come with energy meter supplied. Separate Acrel part needs to be purchased.  1x meter required when DC coupling and 2x meters required when AC Coupling. 

A license number is required for the commissioning of this system, please contact Segen if you do not have one.

PLEASE NOTE: As per Alpha ESS Warranty document “It is required that all systems have internet connection for monitoring. Systems that are not connected to the internet will have their warranty reduced to 3 years”
 
This unit is rated IP21 and is for indoor installation only  

Open a Segen account today...

Are you a homeowner?

View homeowner info