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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Homeowners

Find a Trusted Installer

State-of-the-art renewable energy is now within your reach. Reduce your electricity bills, protect yourself from outages, and make your home more energy independent with solar panels and storage solutions.

“Jua kwa kila nyumba” – the sun for every home.

How Can We Help?

Segen is Africa’s leading solar distributor, supplying industry-leading products for solar panels, inverters, and energy storage. While we do not sell directly to homeowners, we connect you with approved installers who use our trusted products to deliver quality installations.

Why Choose a Segen-Approved Installer?

  • Access to premium brands like JA Solar, Luminous, Solis, and Freedom Won.
  • Trained professionals who follow best practices.
  • Local knowledge and reliable after-sales support.
  • Long-lasting systems with strong warranties.

Wasiliana Nasi Leo

Let us connect you with a trusted installer in your area.

Homeowner FAQs | Maswali Yanayoulizwa Mara kwa Mara

The cost depends on the size of your home and energy needs. With a trusted installer, you’ll get a system designed to fit your budget. “Jua ni uwekezaji” – solar is an investment.

Yes, if your system includes battery storage. This allows you to keep lights, appliances, and essential devices running when the grid is down.

Most panels come with a 25-year warranty, ensuring reliable performance for decades.

Absolutely. Solar panels generate free electricity from the sun, which can cut your monthly power bills significantly.

No. Systems can be designed as off-grid, grid-tied, or hybrid, depending on your location and needs.

Segen connects homeowners with approved installers who are trained, experienced, and use world-class products. 👉 Contact us today to be matched with one near you.