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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

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Products Mounting KD Solar

KD Solar adjustable V-frame brackets for landscape mounting

Part No: KDS-FRM-LND-SCP-ADJ

Supplier: KD Solar

Category: Mounting - Flat Roof

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KD Solar adjustable V-frame bracket for landscape mounting. This adjustable bracket is mainly used for flat or low-angled roofs - the user-adjustable angles allow a more efficient PV array in terms of harvesting the sun's energy. In addition, the adjustable V-frame bracket can be used with any flat metal roof anchor (for corrugated, cliplock or IBR roofs) whenever an additional elevated angle is required, in such cases the KDS-A-FRM-BOLT is required to fasten the V-frame on the roof anchor.

The recommended distance between each successive V-frame on a PV array is 1400mm, however, the maximum length must not exceed 1600mm.

Adjustable V-frame properties:

  • 13-25 degrees adjustable frame
  • M12x16mm bolt
  • M8x20x3 washer &
  • M8 nut

Recommended to use the KD Solar rear wind deflector ballast holder.

Guidelines for deploying this solution are availed on the user manual and tier guide document uploaded on the document section below.

This KD Solar A-Frame is for panels with a width of 1134mm.

 

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Solar Module

We offer a range of technologies, sizes and efficiencies of modules / solar panel or solar cells, ready for any installation.

Storage

Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

Mounting

Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

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