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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 7-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dar es Salaam. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segensolar.co.za/Reseller/Documents/Page?type=AccountDocs

Useful links

Storage Solutions | Tanzania.

Storage goes hand in hand with solar PV. By adding battery storage, homeowners and businesses in Tanzania can run on low-cost, sustainable energy long after the sun sets. Storage is also cost-effective as a standalone system for areas with unstable grid supply.

Battery Storage Solutions.

Battery storage allows system owners to capture free energy from solar panels during the day or to charge overnight at lower grid tariffs. This makes storage one of the fastest-growing renewable technologies across Africa.

From single-phase residential systems to three-phase commercial solutions, Segen Tanzania supplies a full range of batteries built for African conditions.

Fungua Akaunti Leo

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Frequently Asked Questions

Solar battery storage allows you to store energy from your solar panels or the grid and use it whenever you need.

Yes. Storage systems provide backup power so your home or business keeps running during outages.

We supply single-phase batteries for homes and three-phase systems for commercial projects.

Most batteries come with long warranties, typically 10 years or more, ensuring reliable performance.

Yes. We partner with Freedom Won, Pylontech, Luminous, and other global leaders with proven products for African conditions.